A 20% restocking fee (with a minimum of €20) may be subject to an item which is returned. The item being returned needs to be approved for return by SEGGER and must have been purchased within the past 15 days. It must be returned in it original packaging and in resalable condition.
If you believe you have a damaged/faulty hardware unit we will ask that you contact us to request an RMA. Before we can generate an RMA number we will ask that you provide the following information so that we may better assist you in your situation.
- Hardware unit serial number.
- A description of the issue.
- Did the unit work at one time?
- If so, what was done just before the unit stopped working?
- How do the LEDs behave?
- What software module were you using with the hardware unit when the issue occurred?
- The full log file of the related software capturing the issue.
- When was the unit purchased and from whom?
If you need assistance in generating any of this information please give us a call. We have a one year warranty on our hardware. If the unit is within warranty and we believe it requires return, we will notify you to which address the unit should be returned. We will then repair/replace the damaged unit. If it is determined that the unit is faulty, we will do this free of charge. If it is determined that the damage was a result of user error we will require a repair fee. The repair fee is 50% of the cost of the damaged unit. If the unit is outside of the warranty period, please contact SEGGER to learn more about our Trade-In Program.
Customer is responsible for all shipping
costs if seller is not at fault.
you have a unit which you would like to upgrade to a newer J-Link, J-Trace, or Flasher unit, please visit
+49 (2173) 99312-0
40789 Monheim am Rhein