Return Policy

We trust you will enthusiastically use the products you purchase from SEGGER. That’s because we make an effort to guarantee that our products are built to be your one stop solution. Despite all of that, we understand that sometimes a product may not be what you expected. In that case, we kindly ask you to review the following terms related to returning a product.

How do I return an item?

Return Policy:

A 20% restocking fee (with a €20 minimum) may apply to a returned item which is returned. The item being returned must to be approved for return by SEGGER and must have been purchased within the past 15 days. It must be returned in it original packaging and in resalable condition.

RMA Policy:

If you believe you have a damaged/faulty hardware unit we will ask that you contact us to request an RMA. Before we can generate an RMA number we will ask that you provide the following information so that we may better assist you in your situation.

Hardware unit serial number.
A description of the issue.
Did the unit work at any time?
If so, what was done just before the unit stopped working?
How do the LEDs behave?
What software module were you using with the hardware unit when the issue occurred?
The full log file of the related software capturing the issue.
When was the unit purchased and from whom?

If you need assistance in generating any of this information please feel free to contact us. We have a one year warranty on our hardware. If the unit is within warranty and we believe it requires return, we will provide you with the return address. We will then repair/replace the damaged unit. If this unit is determined to be faulty, we will repair it free of charge. If it is determined that the damage was a result of user error we will require a repair fee. The repair fee is 50% of the cost of the damaged unit. If the unit is outside of the warranty period, please contact SEGGER to learn more about our Trade-In Program.

Customer is responsible for all shipping costs if seller is not at fault.

Upgrade Policy:

If you have a unit which you would like to upgrade to a newer J-Link, J-Trace, or Flasher unit, please visit our Trade-In Program.

+49 (2173) 99312-0

Ecolab-Allee 5
40789 Monheim am Rhein